Accessibility Standards for Customer Service

On May 11th, 2011, the Guelph-Wellington Volunteer Centre hosted a workshop for not-for-profits on how to comply with the Accessibility Standards for Customer Service, part of the Accessibility for Ontarians with Disabilities Act (AODA).  Conducted by the Ontario Nonprofit Network,  the workshop provided valuable information on the requirements of the Act, and how to train staff and volunteers.  All not-for-profits will need to comply with this new legislation by 2012, and will  be required to train not only their staff, but also their volunteers, on following the requirements under this legislation.  With the goal of an accessible Ontario by 2025, this new legislation is part of a wider culture shift intended to remove and prevent barriers for people with disabilities in every aspect of their lives.

For more information, including free workshops and webinars on the topic, check out

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