In this seminar, Patti Mara will guide you through the core questions that help shape exceptional customer experiences. She will cover:
- What are you offering to have people come to your business – why should people choose you?
- What do you solve for them? How do you make their life easier or better?
- What’s the value your customers receive? (hint, it’s not what you sell)
- How do you keep your customers coming back?
Patti is a highly regarded business coach, 10C member, author, and entrepreneur known for her dynamic approach to helping businesses thrive. As the author of the book “UpSolutions”, Patti shares her insights on creating exceptional customer experiences that drive business success. She is the Founder of We Choose Local, a movement dedicated to empowering local businesses and communities.
If you are a market vendor, small retailer or new entrepreneur looking to fine tune your customer service experiences, this session is for you! We’ll be serving breakfast to start the day, come join us and learn with others at 10C.
