We are seeking a detail oriented operations and systems thinker to document and create Standard Operating Procedures for various facets of operations at 10C Shared Space and the Guelph Farmers’ Market. This role is open to current students in the Gordon S. Lang School of Business and Economics, University of Guelph.
You will interface with other members of the 10C team, while leading this initiative.
- Location: Guelph, Ontario (in-person/hybrid/due to the nature of the work, maximum 25% virtual)
- Contract Length: Commences ASAP. Duration is flexible from 6–9 months. Increased hours during summer months is an option.
- Hours/Compensation: Part-time / project-based. $25 per hour approx 10-30 hours per week. Maximum total contract value for this position over the period is $10,000.
- As all content is cloud-based, this role will require the candidate to use their own computer.
About 10C
10C Shared Space is a community hub powered by place, food, collaboration, and social enterprise. Through shared space, learning programs, social finance initiatives, and community partnerships, 10C works to strengthen sustainable food systems, social innovation, and community well-being. Through the Nourish Kitchen and the Guelph Farmers’ Market, 10C promotes local food systems, small-scale production, education, and sustainability. We celebrate local producers, local ingredients, sustainable sourcing, and the connections food creates between people and place.
10C is committed to learning, equity and building a diverse community in which everyone has the opportunity to thrive. We welcome team members with the knowledge and skills to productively work with diverse communities. 10C specifically encourages applications from those across race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, and lived experiences. Please note – this is primarily an on-site role in Guelph, Ontario.
About the Role
10C Shared Space has a range of project and activity areas. These are led by the team and in 2026, we would like to develop detailed documentation about the core facets of this work. The Operations Documentation & Systems Coordinator will work closely with team members to document these processes and create clear, accessible Standard Operating Procedures (SOPs) that support organizational clarity, consistency, and continuity.
This role will help translate day-to-day operational knowledge into structured documentation. Through shadowing staff, conducting interviews, and reviewing existing materials, the Coordinator will develop SOPs and a clear, intuitive documentation system that can support onboarding, cross-training, and long-term organizational resilience.
This role is well suited to someone who enjoys making complex systems clear, has strong organizational skills, and is comfortable working collaboratively with staff while also completing independent documentation work.
Key Responsibilities
Process Documentation
- Work with team members to document key operational processes across 10C Shared Space, the Nourish Kitchen and the Guelph Farmers’ Market
- Observe staff to understand workflows, responsibilities, and decision points
- Conduct structured interviews with staff to capture tacit operational knowledge
- Draft clear, practical Standard Operating Procedures (SOPs)
Systems Organization
- Review existing documents, links, manuals, and operational resources
- Consolidate and organize materials into a clear and accessible structure
- Utilize AI tools to support this work where relevant
- Develop an intuitive table of contents, documentation framework and learning tools for organizational use
- Identify gaps in existing documentation and prioritize areas requiring clarification
Collaboration & Knowledge Capture
- Work collaboratively with staff to verify and refine process documentation
- Translate informal knowledge and practices into clear written guides with a user-friendly table of contents
- Ensure SOPs are practical, easy to follow, and adaptable as operations evolve
Deliverables
- Draft SOPs for key operational areas across the organization
- Recommendations for maintaining and updating SOPs over time
What You Bring
The ideal candidate will bring a strong systems mindset and the ability to work collaboratively with a small team. This role is ONLY open to current students in the Gordon S. Lang School of Business and Economics, University of Guelph. We are particularly interested in candidates who have:
- Strong organizational and written documentation skills and the ability to create clear, structured documents
- Experience documenting processes, operations, workflows, or organizational systems
- An interest in operational efficiency and ability to note suggested areas of improvement
- A systems-oriented mindset and attention to detail
- Strong interpersonal skills and the ability to interview and work with diverse team members
- Comfort working both independently and collaboratively
Assets may include:
- Experience with operations, knowledge management, or organizational systems
- Experience working in non-profit or community-based organizations
- Familiarity with digital documentation and training tools (e.g., shared drives, knowledge bases, curriculum for training design, and AI tools)
Why This Role Matters
By documenting and organizing operational knowledge, this role will help strengthen the systems that support 10C’s community impact. The work will support staff onboarding, operational clarity, and long-term organizational resilience.
To apply, please complete our application form below. The candidate must be a current student in the Gordon S. Lang School of Business and Economics at the University of Guelph.
We will interview for this role on a rolling basis.
