Welcome to 10C!
Below is a summary of helpful information and reminders for your upcoming booking. Please visit Schedule D for more information about policies and guidelines for your booking.
Booking time
You may access your booked space at the start of your booking time and must be out of the space by the end of your booking time. Please arrive at the start of your booking time and leave the space by the end time of your booking. Arriving too early or staying late will result in additional booking charges.
Accessing the space
10C’s regular business hours are Monday-Friday, 8:30am to 5:00pm. During this time, 10C will have a host at the front desk who is able to direct your guests.
Outside of regular business hours, you will need to be present in the lobby to let your guests in and direct them. We can also schedule an automatic door unlock to coincide with your event. Contact Nate if you need after-hours access or would like to explore an auto unlock option.
At no time should the front door be propped open.
We are fully accessible with Rick Hansen Foundation Accessibility Certification and strongly encourage a scent-free environment.
Getting here
Bike Parking
There are lots of bike racks around us – make sure to lock your bike.
Bus & Train Stations
We are just down the street from the downtown bus and train station with both Go Train and Via Train service.
Car Parking
There is free 2-hour street parking downtown.
You can also park for the day on many side streets surrounding downtown.
The nearby Market Parkade also offers paid parking:
- Monday to Friday: 8 a.m. to 6 p.m., $3 per hour, maximum $30 per day
- Saturday: $3 per day, 8 a.m. to 6 p.m. or $5.50 special event
- Evenings after 6pm and Sundays: Free or $5.50 special event
Cancellation
All booking fees are due 30 days before your meeting or event start or, if booked under 30 days, fees are due at the time of booking. Bookings cancelled 8 – 14 days prior to the event date will be refunded 70% of booking fees. Other than extenuating circumstances, booking fees associated with any bookings cancelled within 7 days are non-refundable.
Set-up and Clean-up
All booking times are inclusive of any set-up and clean-up time required. Unless arranged in advance, set-up for the specific needs of your meeting (arranging patterns for tables and chairs, location for technology, welcome/sign-in tables, etc.) is your responsibility. 10C staff will ensure all required equipment is available in the space for you, as requested in advance through Nate.
Cleaning and Garbage
Meeting and event spaces should be left how you found them, including washing any dishes used and removing any garbage and waste created. Garbage and recycling can brought outside and deposited in the City of Guelph bins on Carden Street.
Please note that failure to leave the room in a clean and undamaged condition (including the equipment therein) may lead to a $50-$100 cleaning fee, or more for damaged equipment or space, and failure to remove the waste from your meeting or event space will result in a $50 fee.
Checking-in
Please check-in with the Host Desk upon entry to the building during business hours. During business hours, the Host can also help with any other questions or requests during your visit.
Wifi
There are several different wifi networks throughout the building. The password for all of them is: changemakers – Ask Nate which network is the best for your spot in the building. Please let us know if you have any connectivity issues.
Serving Food and Drinks
You are welcome to bring in food and drinks to enjoy as part of your booking time.
Dishes
On each floor, there are dishes, cutlery and glassware available for use during your meeting or event at no additional cost. If you would like to be guaranteed a number or type, please reach out in advance of your booking. All dishes, cutlery and glassware should be washed and put away after use.
Catering
Ask us about catering options from Nourish Kitchen members (and from the Nourish Café). If you are using an outside caterer, please be sure they know your set-up logistics and event timing. All catering set-up should remain in your booked space. And all dishware should be cleared at the end of your booking time.
Alcohol
The consumption of alcohol on site is permitted with the right types of licenses and insurance. Nate can give you all the information you need – please reach out in advance of your booking.
Payment
All booking fees are due 30 days before meeting or event start or, if booked under 30 days, fees are due at the time of booking. Payments can be paid via Square using debit or credit card either online or at the 10C Host Desk when you arrive for your event.
Please make cheques payable to “10C Shared Space”, direct payment, paypal, or e-transfer to [email protected] (which is set for autodeposit, please include your invoice number in the message, that really helps!).
Noise
This is a shared space. We ask you to be courteous of those around you when in meeting rooms and using any of the shared spaces (sunroom, lobby, hallways).
Microphones and amplification equipment are not permitted in meeting and event rooms during regular business hours, as this may affect our co-tenants and other Meeting Room users. Computer speakers at a reasonable volume are permitted. Please talk to Nate if you have questions related to the specifics of your event.
Security
10C is not responsible for lost or stolen items or those left unattended, nor is 10C responsible for unsecured rooms and common areas. Please DO NOT remove any keys from any doors. If you’re concerned about your belongings, please talk to Nate.
Emergency
In the unlikely event of an emergency during business hours, contact the 10C staff on site
immediately. For emergencies that may occur off-hours, please contact any of the following or CALL 911 IF THE EMERGENCY WARRANTS. We will do our best to respond but may not be immediately available.
If the fire alarm goes off, please follow the emergency instructions posted on all stairwell doors to exit the building.
Please text and/or call 10C Staff: Nathan Lawr (519.803.8387) or Julia Grady (519.546.5640)
Did we miss something?
Let us know! We’d like to make sure this is useful for all current and future 10C Members and space users. Reach out to Nate with your suggestions or any additional questions you may have.