Welcome to 10C!
Below is a summary of helpful information and reminders for your upcoming booking. Please visit Schedule D for more information about policies and guidelines for your booking.
Site Visit
Please reach out if you’d like to visit the space to plan your event and talk through logistics. We encourage all first time users of the space to visit and tour with staff before your event, it will help set you up for success and make your planning easier.
We offer event orientation sessions every week between 9am and 1pm Monday to Friday, please email Cammy and let her know which day you’d like to join. You should plan for this session to take approximately 30 minutes.
Booking time
You may access your booked space at the start of your booking time and must be out of the space by the end of your booking time.
Please arrive at the start of your booking time and leave the space by the end time of your booking. Arriving too early or staying late will result in additional booking charges. Please also stay within your booked space – at times multiple groups will be in the building together – here is our booking calendar for reference: https://10c.skedda.com/booking
Accessing the space
10C’s regular business hours are Monday-Friday, 8:30am to 5:00pm. During this time, 10C will have a host at the front desk who is able to direct your guests. We are fully accessible with Rick Hansen Foundation Accessibility Certification.
Outside of regular business hours, you will need to be present in the lobby to let your guests in and direct them as the door will be locked. We can also schedule an automatic door unlock to coincide with your event. Contact Cammy if you need after-hours access or would like to explore an auto unlock option – this needs to happen in advance of your booking.
At no time should the front door be propped open.
We also strongly encourage a scent-free environment – we have folks onsite with allergies to chemical fragrances, please remind your guests at no time are perfumes or colognes to be brought into 10C spaces.
Here is a current map of 10C offices, meeting rooms and event spaces. These are also posted on each level and in the elevator to help guide you and your guests.
Getting here
Bike Parking
There are lots of bike racks around us, in front of 10C on Carden Street – make sure to lock your bike.
Bus & Train Stations
We are just down the street from the downtown bus and train station with both Go Train and Via Train service.
Car Parking
There is free 2-hour street parking downtown. You can also park for the day on many side streets surrounding downtown. The nearby Market Square Parkade (located at 10 Wilson Street) is a short distance from 10C, and offers paid parking:
- Monday to Friday: 8 a.m. to 6 p.m., $3 per hour, maximum $30 per day
- Saturday: $3 per day, 8 a.m. to 6 p.m. or $5.50 special event
- Evenings after 6pm and Sundays: FREE, use this option, it’s great!
Set-up
All booking times need to include your set-up and clean-up time required. Set-up for the specific needs of your meeting (arranging patterns for tables and chairs, location for technology, welcome sign-in tables, etc.) is the responsibility of the user, however, 10C staff will ensure that all required equipment is available in the space for you.
Please be in touch staff at [email protected] at least 14 days prior to your event to communicate your specific needs. Subject to availability, you may request any of the following:
- Projector, projection screen – $10 rental fee
- Dishes (a mix of bowls, glasses, mugs, plates) and cutlery – included in room booking fee
- Tables – round and rectangular – included in room booking fee
- Chairs – for up to 85 people – included in room booking fee
- Portable whiteboard and markers – included in room booking fee
- Flipchart and markers $5 rental fee
- Tablecloths (black) – included in room booking fee
- Microphone and Speaker – $35 rental fee
10C staff will ensure all required equipment is available in the space for you.
If you are renting 10C audio equipment, here is our set-up guide. We also have a copy printed onsite for reference.
Clean-up and Garbage
Meeting and event spaces should be left how you found them, including washing and putting away any dishes used and removing any garbage and recycling created. Garbage and recycling should be brought outside and deposited in the City of Guelph bins on Carden Street.
Please note that failure to leave the room in a clean and undamaged condition (including the equipment therein) will lead to a $150 cleaning fee, or more for damaged equipment or space, and failure to remove the waste from your meeting or event space will result in a $50 fee.
Please leave any doors to rooms open upon your departure, please also ensure your meeting or event space is left how you found it as there could be a booking right after you.
Wifi
There are several different floor labelled wifi networks throughout the building, please look for posted signage. The password for all of them is: changemakers – Ask Staff which network is the best for your spot in the building. Please let us know if you have any connectivity issues.
Serving Food and Drinks
You are welcome to bring in food and drinks to enjoy as part of your booking time.
Dishes
On each floor, there are dishes, cutlery and glassware available for use during your meeting or event at no additional cost. If you would like to be guaranteed a number or type, please reach out in advance of your booking. All dishes, cutlery and glassware should be washed and put away after use.
Catering
Ask us about catering options from Nourish Kitchen members (and from the Nourish Café). If you are using an outside caterer, please be sure they know your set-up logistics and event timing. All catering set-up should remain in your booked space. And all dishware should be cleared at the end of your booking time. We recommend 10C members from our preferred catering list.
Alcohol
The consumption of alcohol on site is permitted with the right types of licenses and insurance. Staff can give you all the information you need – please reach out in advance of your booking. Please refer to Schedule F for full details.
Payment
All booking fees are due 30 days before meeting or event start or, if booked under 30 days, fees are due at the time of booking. Payments can be paid via QuickBooks using debit, credit card or etransfer. For etransfer payments, please send to: [email protected] (which is set for auto deposit, please include your invoice number in the message, that really helps!).
Please make cheques payable to “10C Shared Space” and include your invoice number on the memo line.
Cancellation
All booking fees are due 30 days before your meeting or event start or, if booked under 30 days, fees are due at the time of booking. Bookings cancelled 8 – 14 days prior to the event date will be refunded 70% of booking fees.
Other than extenuating circumstances, booking fees associated with any bookings cancelled within 7 days are non-refundable.
Noise
This is a shared space, it’s in our name 10C Shared Space! We ask you to be courteous of those around you when in meeting rooms and using any of the shared spaces (sunroom, lobby, hallways).
Microphones and amplification equipment are not permitted in meeting and event rooms during regular business hours, as this may affect co-tenants and other meeting room users. Computer speakers at a reasonable volume are permitted. Please talk to staff if you have questions related to the specifics of your event.
Security
10C is not responsible for lost or stolen items or those left unattended, nor is 10C responsible for unsecured rooms and common areas. Please DO NOT remove any keys from any doors. If you’re concerned about your belongings, please talk to staff.
Emergency
In the unlikely event of an emergency during business hours, contact the 10C staff on site immediately. For emergencies that may occur off-hours, please contact any of the following or CALL 911 IF THE EMERGENCY WARRANTS. We will do our best to respond but may not be immediately available.
If the fire alarm goes off, please follow the emergency instructions posted on all stairwell doors to exit the building.
Please text and/or call 10C Staff Julia Grady (519.546.5640)
Did we miss something?
Let us know! We’d like to make sure this is useful for all current and future 10C Members and space users. Reach out to staff with your suggestions or any additional questions you may have.